Service Transformation: Reinventing service for clients and employees
Our hosts share their practical experience and guidance, along with industry professionals and other servicing leaders to share insights for those who want to get serious about transforming their servicing operations. Listeners will leave every episode with practical guidance and leadership lessons they can directly apply to their work.
Listen on:
Episodes
Wednesday Jan 10, 2024
Wednesday Jan 10, 2024
Our initial episode will introduce you to our hosts, Wil Lombardi and Fred Jambukeswaran, who dive right in with a 5-point framework to help you think about your service transformation, and share 3 common threads they have seen in successful transformations.
You're invited to connect and share your thoughts on the episode, the format or another comments regarding this podcast.
Wil Lombardi https://www.linkedin.com/in/william-lombardi/
Fred Jambukeswaranhttps://www.linkedin.com/in/fredjam
Exploring Together
Wil Lombardi, a tenured operations leader, committed to operational excellence and Frederic Jambukeswaran, a seasoned technologist, team up to offer genuine insights and guidance, drawing from our collective experience, into how you can drive the right level of customer-centric servicing for your business. Join us in candid conversation where we share practical wisdom and guide you through the nuances of operational transformation. Hear from other leaders going through their own operational transformation, learn what worked for them and what didn’t.
While each organization's journey is unique, we’ll be discussing the common threads that we believe are integral, the right talent strategy, a thoughtful approach to business process re-engineering all enabled through data and technology strategy aligned to the businesses goals.
We aim for this podcast to be a platform for meaningful discussions that goes beyond corporate jargon. Where we explore together how you can evolve your operations to foster the customer-centric experience that’s right for you. A place you'll leave with insights and practical suggestions that you can apply to your problems, we look forward to hearing your stories as well.
Wil Lombardi
https://www.linkedin.com/in/william-lombardi/
Fred Jambukeswaran
https://www.linkedin.com/in/fredjam